Reference

88big Privacy Policy Explained Clearly

Our Privacy Policy shows how 88big handles the details you provide before account access, including phone verification, device data and wallet records linked to DANA or QRIS.

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CONTACT ROUTES

Where To Ask About Your Privacy

A clear contact route helps when you want to ask about the Privacy Policy, correct account details or understand a wallet record. Start from account help so we can connect your request to the right sign-in record without asking you to post personal details in a public channel. If you are in Surabaya or elsewhere in Indonesia, use the same private route; access depends on local law.

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Account help

Open the account help path after signing in and choose the privacy topic. We use your account reference to locate the relevant phone verification, device session or profile record.

Wallet query

For a DANA, OVO, GoPay or QRIS record, include the date and reference shown in your account. Do not send a wallet PIN or full authentication code.

Privacy request

Ask for access, correction or deletion through our private contact route. We may request an account step to confirm that the request comes from you before making changes.

HANDLING DETAILS

How We Apply This Privacy Policy

We apply the Privacy Policy at the points where data is created or used, rather than treating every record the same way.

Account records

When you open an account, we collect the details needed for access and phone verification. You can ask us to correct inaccurate profile information through the private account help path.

Device sessions

Mobile browser data can include session identifiers, device type and security events. These records help us recognise sign-in activity around the lobby without collecting your wallet PIN.

Cookies

Cookies can keep your session active, remember selected settings and support security checks. Your browser controls may let you remove or restrict them, although some account steps may then need repeating.

Wallet references

DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity may appear as payment references. We use those references for matching and status checks, not as a substitute for your provider credentials.

Retention periods

We keep personal records while they support account operation, security checks, dispute handling or legal duties. When a record no longer serves one of those purposes, we remove or anonymise it.

Your request

You can ask what personal data we hold, request a correction, question a processing purpose or ask about deletion. We may verify your account first so another person cannot change your records.

Privacy Policy Questions For 88big

These Privacy Policy answers cover the account, device and wallet questions you may have before using 88big. If your situation is not listed, use the private contact route and include only the details needed to identify your request.

It covers account details, phone verification, device sessions, cookies, wallet references, support contacts, security events and retention. It also explains how to ask for access, correction or deletion where local law permits.

Yes. We may handle transaction references and status details connected with DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity. Your wallet provider controls its separate records and credentials.

We use your phone number for the account access and verification step, and to connect support requests with the correct profile. We do not ask you to share a wallet PIN in a support request.

You can ask for access to personal data held about your account through the private privacy contact route. We may verify your identity or account details before preparing a response where local law permits.

Send a correction request through account help and identify the field that needs attention. We may ask you to complete a sign-in or phone verification step before changing profile records.

Retention depends on the reason for keeping a record, such as account operation, security, dispute handling or legal duties. We remove or anonymise records when those needs no longer apply.

You can submit a deletion request through the private contact route. Some records may need to remain for security, transaction matching or legal duties, and we will explain the applicable position where local law permits.

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